I. Mattress 365-Night Trial Period
I.A. Applicable Products
I.B.When trial period start?
The 365-night trial period begins on the date of delivery.
I.C.Does the trial policy apply to third-party retailers?
1. Order from BedStory official → 365-night trial applies.
2. Order from Amazon → Contact BedStory Amazon Customer Service.
3. Other Retail: Contact the platform customer service.
BedStory is not responsible for the services of other third-party retailers.
I.D.Are sale or discounted items eligible for trial policy?
On BedStory's official website, regular-priced items are eligible for a refund, but sale items may not be. Verify sale item return eligibility at the time of purchase.
II. Return & Refund
II.A.What if I'm not satisfied during the trial?
If you decide the mattress isn't right for you at any time during the 365-night period, contact BedStory's customer service team to start the return process. They will guide you through the steps and arrange pickup.
II.B.How long does the return process take?
Once the return request is approved, refund typically takes 5-7 business days back to your original payment method account
II.C.Do I need to keep the original packaging for a return?
For a full return, it's recommended to keep the original packaging if possible. If your return is missing original packaging, request may be rejected.
II.D.Who pays for return shipping if I change my mind?
Free return for collapse or damage. However, if the return is for personal reasons, you will need to cover the shipping costs.
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