FAQs

We offer a 365-night risk-free trial on all BedStory mattresses. Try it at home for a full year, and if it’s not the right fit, you can initiate an easy return or exchange.

If you decide to return or exchange your mattress during the trial period, simply contact our customer support with your order number. We’ll help arrange the pickup and refund process.

No. All BedStory mattresses are 100% fiberglass-free and made with certified, safe materials.

All BedStory mattresses come with a 10-Year Limited Warranty.

Absolutely. Our cooling series features gel-infused foams, breathable fabrics, and ventilation layers designed to keep hot sleepers cooler throughout the night.

Absolutely. This mattress is CertiPUR-US® and OEKO-TEX® Standard 100 certified, ensuring it is skin-friendly, non-toxic, and 100% fiberglass-free, providing a safe sleeping environment for your family.

The mattress is compatible with all standard bed bases, including:

• Box spring
  
• Platform bed
  
• Slatted base
  
• Adjustable bed
  
• Flat foundation
  
• Even directly on the floor

The mattress comes compressed in a box for easy shipping and setup.

Please allow up to 72 hours for the mattress to fully expand to its optimal shape and comfort level.

A slight “new mattress smell” may be noticeable after unboxing. This is normal for vacuum-sealed mattresses and will dissipate within 24–72 hours in a well-ventilated room.

You’ll enjoy a 365-night risk-free trial, allowing you to test the mattress at home for a full year. It is also backed by a 10-Year Limited Warranty, ensuring long-term durability and peace of mind.

Yes. It arrives as a mattress in a box, compressed and rolled for convenient delivery.

Simply unbox, unroll, and allow it to expand. Setup takes only a few minutes.

There are several reasons why we might choose to use a mattress topper. Some of the most common reasons are included as follows:

To make an older, less comfortable mattress more comfortable: Over time, mattresses can become less comfortable and supportive, and a mattress topper can help to make an older mattress more comfortable and enjoyable to sleep on.

To add extra support or cushioning to a newer mattress: Some people find that their new mattress is too firm or too soft for their preferences, and a mattress topper can help to add the right amount of support or cushioning to make the mattress more comfortable.

To improve the quality of your sleep: A good mattress topper can help to improve the quality of your sleep by providing the right level of support and comfort for your body. This can help to reduce tossing and turning.

Overall, a mattress topper can help to improve the comfort and support of your mattress, leading to better sleep and a more enjoyable experience.

It depends on the material of the mattress topper. If the mattress topper is made from down or polyester, then yes, it can be machine-washed. But, of course, it needs to fit in the washing machine, and if it does, it's best to use the gentle setting. You also only want to use a mild cleaning detergent.

If you've got a memory foam mattress topper, then you will not be able to use a washing machine as it will end up being broken apart by the machine. Once that happens, it's not really possible to fix it, which means getting a replacement.

It depends on the material of the mattress topper. If the mattress topper is made from down or polyester, then yes, it can be machine-washed. But, of course, it needs to fit in the washing machine, and if it does, it's best to use the gentle setting. You also only want to use a mild cleaning detergent.

If you've got a memory foam mattress topper, then you will not be able to use a washing machine as it will end up being broken apart by the machine. Once that happens, it's not really possible to fix it, which means getting a replacement.

Yes. The gel-infused memory foam and ventilated open-cell structure enhance airflow and heat dissipation, helping maintain a cooler, fresher sleep environment.

Absolutely. Premium memory foam is engineered to reduce pressure points and has been clinically shown to help relieve lower back discomfort for many sleepers.

Yes. The OEKO-TEX certified cover is removable, breathable, machine-washable, and includes elastic corner straps and a non-slip bottom to keep the topper securely in place.

Yes. It is made with CertiPUR-US certified foam, free from harmful chemicals, ensuring a safe and healthy sleep surface for adults, kids, and families.

No. The topper includes four corner straps and a non-slip bottom, ensuring it stays firmly in place throughout the night.

Please allow 1–3 days for the compressed foam to fully expand and return to its original height after unboxing.

Yes. It can significantly enhance comfort, relieve pressure, and add cushioning to a too-firm or uneven mattress. However, if your mattress is severely sagging, a topper may not fully correct it.

Yes. The topper includes a risk-free trial and warranty, giving you peace of mind and long-term value.