Shipping Policy

At BedStory, we believe your comfort begins long before your first night’s sleep.

That’s why we offer fast, free, and reliable shipping across Canada — so your new mattress arrives safely, conveniently, and ready to unfold your next sleep story.

Do you offer free shipping?

Yes! We provide free shipping on all mattress orders within Canada (excluding certain remote areas).

How long will it take to receive my mattress?

Orders are processed within 1–2 business days, and delivery usually takes 3–7 business days depending on your location.

Remote areas may take 7–12 business days.

How is my mattress shipped?

Each mattress is compressed, rolled, and sealed in a box for easy transport. Once unpacked, it may take up to 72 hours (and occasionally up to a week) to fully expand.

What carriers do you use?

We work with trusted partners like FedEx, UPS, and Canada Post to ensure safe and timely delivery.

Do you ship to all areas in Canada?

We currently deliver to most regions across Canada. Some remote locations (e.g., Yukon, Northwest Territories, Nunavut) may not qualify for free delivery. Our team will contact you if alternate arrangements are needed.

What if my package arrives damaged or delayed?

If your mattress arrives damaged or you notice missing items, please contact service@bedstory.com within 48 hours of delivery. We’ll investigate and resolve the issue promptly.

Can I track my shipment?

Yes. Once your order ships, you’ll receive an email with your tracking number so you can follow your delivery in real time.

Still Have Questions?

Our customer care team is here to help with any shipping or delivery concerns.

📧 Email: service@bedstory.com

🕓 Hours: Monday–Friday, 9 AM – 6 PM (PDT)

We’re your Warm Guardian, from the moment you place your order to the night you find your perfect sleep。