Privacy Policy

At BedStory, we value the trust you place in us. Protecting your personal information is part of how we care for our customers.

This Privacy Policy explains how we collect, use, and safeguard your information when you visit bedstory.ca or make a purchase from our store.

What personal information do you collect?

We collect two types of information:

Device Information (like your IP address, browser type, time zone, and cookies) to help us understand how you use our site.
Order Information (like your name, address, payment details, email, and phone number) to process and fulfill your purchase.

Together, these are referred to as your Personal Information.

How do you collect device information?

We use common web technologies such as:

Cookies – to remember your preferences and improve your browsing experience.
Log files – to track website activity and analyze performance.
Web beacons, tags, and pixels – to measure engagement and advertising effectiveness.

You can learn more about cookies and how to disable them at www.allaboutcookies.org.

How do you use my personal information?

We use your data to:

Process and fulfill your orders.
Communicate order updates or respond to your inquiries.
Screen for potential risk or fraud.
Provide personalized offers or product recommendations (if you’ve opted in).
Improve the performance and user experience of our website.

Do you share my personal information with others?

We only share your information with trusted third-party providers who help us operate our business, including:

Google Analytics – to understand how visitors use our site (Google Privacy Policy)

We may also share information if required by law, such as to respond to a subpoena or legal request.

What about targeted advertising?

We may use your information to show relevant ads through services like Facebook or Google.

You can opt out anytime using these links:

Or visit the Digital Advertising Alliance to control ad preferences across multiple networks.

Do you respond to “Do Not Track” signals?

Currently, our website does not alter its data collection practices when a “Do Not Track” signal is detected in your browser.

What rights do I have over my data?

You can request to:

Access or update your personal data.
Delete your personal data.
Opt out of marketing communications at any time.

To make a request, please email us at service@bedstory.com.

How long do you keep my information?

We retain your Order Information for record-keeping purposes unless you request that we delete it.

Will this policy change?

Yes, we may update our Privacy Policy from time to time to reflect new practices or legal requirements.

The latest version will always be available on this page.

Still Have Questions?

Our customer care team is here to help with any shipping or delivery concerns.

📧 Email: service@bedstory.com

🕓 Hours: Monday–Friday, 9 AM – 6 PM (PDT)

We’re your Warm Guardian, from the moment you place your order to the night you find your perfect sleep。